Enterprise Service Management (ESM) Solutions
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CONTACT US
Make your business more efficient, more connected and more powerful with our ESM solutions. Contact us for more information.
+90 216 771 1017
info@connect.com.tr
Kadikoy / Istanbul / Türkiye
Enterprise Service Management (ESM) Solutions
ESM (Enterprise Service Management) is an approach and technology developed to manage not only IT services but also processes and services used in all departments of a business. ESM solutions increase the efficiency of an organization and enable business units to work more in harmony with each other.
Add Value to Your Business with ESM Solutions
As Connect Bilişim, we project ESM solutions according to your needs in a brand-independent manner. Our goal is to optimize your business processes, increase operational efficiency and provide uninterrupted service management between your business units.
Advantages Offered with Our ESM Solutions
Centralized Service Management
By combining business units on a single platform, it enables you to manage all your processes more effectively.
Interdepartmental Cooperation
It integrates the business processes of human resources, finance, supply chain, legal and many other departments.
Automation and Efficiency
By automating repetitive tasks, you save time and resources.
Enhancing User Experience
You can deliver faster, consistent and higher quality service for both internal and external customers.
Instant Reporting and Analytics
By monitoring and analyzing your processes, you can easily access the data you need for strategic decisions.
What Do We Do with ESM Solutions?
Service Desk:
We establish a common service management platform for all units within the organization. This platform enables your employees to get the support they need quickly.
Automation of Business Processes:
We increase efficiency, especially by automating routine and time-consuming tasks. From approval processes to supply requests, we make many processes faster.
Demand Management:
We ensure that inter-departmental requests are communicated and managed in an organized manner. In this way, there is no disruption in the processes.
Integration Solutions:
We offer an ESM platform integrated with your existing systems, creating a harmonious and seamless working experience.
Training and Support:
We train your teams to use our solutions effectively and provide support whenever you need it.
Who are ESM Solutions Suitable for?
- Small and Medium Enterprises:
Companies that want to make their business processes more organized and efficient. - Large Organizations:
Large organizations that want to better coordinate between their various departments and digitize processes. - Service Sector Companies:
Businesses that are customer-oriented and aim for high service quality.
Why Connect Bilişim?
- Brand Independent Solutions:
We recommend and project the most suitable ESM platform for your business needs. - Experienced Team:
We have an expert team that analyzes business processes and offers the most effective solutions. - Results Oriented Approach:
We offer fast and effective project management with strategies tailored to your business.
